Shipping
Shipping
The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels using the online tracking tool.
If you have a delivery or tracking inquiry, please check the AusPost website for updates relating to expected delivery timeframes for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with AusPost here or here.
Please note: our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
Destination |
Cost |
Delivery Time |
|---|---|---|
| Australia (Standard Delivery) | $9.95 (Orders under $100) FREE (Orders over $100) |
1–6 business days (metro) 5–13 business days (rural) |
| Australia (Express) | $16.95 | 2–5 business days for select* destinations. *Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here. |
| New Zealand (Australia Post International) | FREE on all orders over $100 | 5–10 business days from dispatch |
| New Zealand (DHL Express) | $20.00 | 3–7 business days from dispatch |
FREE standard delivery on orders over $100 within Australia and New Zealand.
Australian orders under $100 will incur a flat fee of $9.95.
Orders received before 10:00am AEST on business days will be dispatched on the same day. Orders received after 10:00am AEST will be dispatched on the next business day.
Once your order has been collected by Australia Post, you will receive shipment tracking information via the email address used when placing your order.
If you have selected Express delivery, we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you are not present to accept delivery, your order will be carded and taken to the nearest post office.
S-Double does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
